Frequently Asked Questions

1. Who are Highlands Best B&Bs and what makes them the best?

Answer: Highlands Best B&Bs is a new marketing organisation established in 2009 by a small group of B&B owners passionate about what they do and committed to continually improving their business. We know that all the B&Bs in Highlands Best B&Bs are the best because they listen to their visitors through actively encouraging customer feedback. Star gradings and quality are important in a B&B but we believe what the visitor values most is service and improvement in service only come through customer feedback.

2. Do all members take credit and debit cards?

Answer: Most B&Bs now take credit and debit cards but not all. If you are unsure it is best to check at time of booking. If a B&B only takes cash it is worth also knowing that in the sparsely populated Highlands ATM machines are few and far between

3. What time can I expect to be able to check in to my B&B and what time will I have to check out?

Answer: this will vary slightly between B&Bs but generally you can expect to be able to check in any time after 4pm and be expected to depart by 10am.

4. What does ‘ensuite’ mean?

Answer: En suite means that your room will have bath/shower and toilet facilities all within the bedroom

5. What can I expect to be offered for breakfast?

Answer: All B&Bs will offer continental and/or cooked breakfast options

6. Do B&Bs offer an evening meal?

Answer: Some B&Bs do offer this option and this should be clear on their website. Most though will require advance notice that you wish a meal and again, this should be clear on their website

7. Do B&Bs accept pets?

Answer: The majority of B&Bs will not accept pets but there are a few who do. Check before you book!

8. Will I have to share a table with other guests at breakfast?

Answer: For some people this is why they stay at B&Bs. It’s the opportunity to talk and share holiday experiences with other like minded people. Others though will prefer privacy. Larger B&Bs will generally have ‘tables for two’ but not all. Again, check when you book if it is important to you.

9. What happens if I have to cancel my B&B reservation?

Answer: All B&Bs have their own cancellation terms and conditions – ensure that you read these at time of booking. In most B&Bs though the deposit will be non-refundable and how much you are asked to pay, over and above the deposit, if you cancel, will be dependent on how close it is to your arrival date. If you think you may have to cancel ensure that you have sufficient travel insurance cover.

10. How disabled friendly can I expect a B&B to be?

Answer: B&Bs are not covered by disabled legislation requirements. However, some B&Bs are more able than others to accommodate those with disabilities eg some will have rooms on the ground floor. Again, the advice is check before you book